I dread the days I have to wrestle with someone on the phone. Today, I had to make an appointment with a doctor’s office which had been closed over the holidays. Since that time, they have had a phone message saying they wouldn’t be open until Feb. 9th. I have called several times just to see if the message was correct.
This morning when I spoke with Her-Highness-the-Appointment-Maker, she said there was no such phone message and I had misheard it. Here is an instance where a husband who has spent his entire life in business is very useful. I had him listen to the message to validate my point. Turns out she will now have to get permission for my appointment from my insurance carrier, which will take approximately two weeks. That puts my visit with the doctor a month out if I’m lucky.
Now what is the point of being rude to a patient? Okay, maybe she is at the end of her rope. Maybe her husband is in love with his receptionist. Maybe her kid is being a bully at school. Maybe her daughter is sixteen and pregnant. Maybe she totaled her car. Whatever the circumstances she was crabby today.
Here is one of my recent ACEO original cards entitled "Don't Mess With Me" that shows her feelings and mine. If she’d only realized that we had things in common, she might have acted been more cordial.